Gravesend Removals

FAQ

Questions? We’ve got answers

The things people most often ask before booking a move with us — from family moves and the Ebbsfleet new-builds to customs on a European move. If yours isn’t here, just ask.

Good to know

Everything you might ask

Which parts of Gravesend and DA11/DA12 do you cover?

The whole of DA11 and DA12: Gravesend town centre and Riverside, the Gravesend–Tilbury ferry area, Northfleet, the Ebbsfleet Garden City estates, St George’s and Windmill Hill. We move to and from Gravesend across Kent and the country too, and out to Europe.

Are you a Gravesend firm or a national one?

We’re a Gravesend firm — local to the town, working our own patch. That means we know the town-centre parking, the riverside streets, the new Ebbsfleet loading bays and the A2/M2 approaches before we turn up, rather than sending a crew who’ve never been.

How do you make a family move easier?

We plan the day to stay calm — turning up on time, packing the kids’ rooms with extra care and clear labels, and setting up beds and essentials first at the new place so bedtime still works on move night. We go at your pace and keep it cheerful from start to finish.

What if I’m moving out of my very first place?

First moves are one of our favourites. A flat or starter home usually suits a friendly man-and-van or a small crew, with a clear no-jargon quote and a calm, careful move. We’ll make your first set of keys a happy day, not a stressful one.

Do you do the packing too?

Whichever you prefer. You can pack yourself and we’ll do the move, we can pack the whole home with proper materials and a labelled inventory, or we can pack just the fragile things and leave the rest to you. Unpacking at the other end is an option too.

Can you move me from one of the new Ebbsfleet estates?

Yes — the Ebbsfleet Garden City new-builds come with lifts, loading bays and access rules, and we book and plan around all of that before the day so the move goes smoothly. High-floor flats and shared entrances are everyday work for us.

Can you store my things if the dates don’t line up?

Yes. We offer clean, secure self-storage, with a move-and-store option handled in one booking — we pack and load, keep your belongings in store, and deliver them when your new place is ready. It’s one team and one inventory throughout.

How is a quote worked out?

We look at the size of the move, the access at both ends — stairs, lifts, parking, riverside restrictions — how much packing you want, and anything large or delicate. We’ll often do a short video or in-person survey first, then send a clear written quote. No prices are shown on the site because every move is different.

Which European countries do you move to from Gravesend?

France, Italy, Spain and Portugal. Each is planned as a route pair from Gravesend — down the A2 and M2 to the M25 and the Channel, then on to the destination region. We keep the customs paperwork straight and run the move as one journey with one team.

How do you handle customs on a European move since Brexit?

A household move to the EU now needs an inventory and the right transit and customs documents. We prepare and file them for you and give honest, plain guidance on what’s needed. Timing at the border depends on the route and the paperwork rather than a fixed schedule, and your written quote sets out what to expect.

Are you insured?

Yes — goods-in-transit and public liability cover come as standard, and we’ll explain what the cover means before you book. For anything high-value or especially fragile we’ll talk through the right level of protection for your particular items.

What if my moving date changes?

Tell us as early as you can and we’ll do our best to shuffle things around. Weekends and the end of the month fill up first, so a bit of notice gives us the most room to help. Anything about deposits or rescheduling sits in the booking terms.

Ready to move

Still have a question?

Ask us directly and we’ll answer honestly — then send a clear, written quote when you’re ready.